HOW SHALL I PROCEED WHEN I WANT TO FILE A COMPLAINT?

Always, ideally in the presence of the driver, identify the extent of the damage and make photo-documentation. Write down your reservations regarding the condition of the shipment in the CMR freight bill, or delivery note. Prepare a damage report, list what exactly and in what quantity is missing or was damaged. Keep the damaged goods for a potential inspection by a loss adjuster from the insurer. Send us the photo-documentation immediately to our email address. We will take proper care of your complaint.